Product Purchasing Terms & Conditions
Please read these Terms & Conditions (the “Terms and Conditions”) carefully. These Terms and Conditions set out your rights with respect to any purchases made by you (the Independent Representative or Retail Customer), including important limitations and exclusions, such as those in Well Cell product warranties. In these Terms and Conditions, when Well Cell Pte. Ltd. uses the term “we”, “us”, “our” or “Well Cell” , it means Well Cell Pte. Ltd. and, unless the context otherwise requires, the singular includes the plural and vice versa.
BY PLACING AN ORDER WITH US, YOU ACCEPT AND ACKNOWLEDGE RECEIPT OF THESE TERMS AND CONDITIONS BOTH UNDER REGULAR PURCHASE
Well Cell reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time.
You should read these Terms and Conditions together with any other existing and future written agreements that you have with us. If there is a conflict between a term in these Terms and Conditions and any other written agreement you have with us, the term of these Terms and Conditions shall prevail.
1. THE CONTRACT BETWEEN US AND YOURSELF UNDER REGULAR PURCHASE
1.1 Your order is treated as an offer to us. Your product order/s can be accepted only once we have received the correct required payment. We shall have the power to determine, at our sole discretion, whether or not to accept your offer. Once we have received the payment and accepted your offer, we will confirm that your order has been accepted by sending an email to you at the email address you have provided to us in your order. The acceptance of your offer shall be deemed to be concluded in Singapore. Our acceptance of your order brings into existence a legally binding contract between us. Should we reject your offer, any payment/s made by you shall be refunded in the manner provided for in subclause 4.2 of these Terms and Conditions.
1.2 In placing an order, you certify that the information provided by you is complete and accurate. Without limiting the foregoing, you undertake that:
(a) you are legally and fully entitled to use any credit card and/or such other method or modality of payment as may be agreed between the parties for the purpose of making the purchase; and
(b) there are sufficient funds in the chosen method or modality of payment to cover the total cost of your purchases, including any applicable delivery charges.
1.3 Although we strive to ensure that all information (including prices and specifications) displayed on our website is accurate, we make no guarantee that the information is correct. In the event that an item is listed at an incorrect price or with incorrect information, we shall have the right, at our sole discretion, to refuse any order placed. Should we refuse your offer, any payment/s made by you shall be refunded in the manner provided for in subclause 4.2 of these Terms and Conditions.
2.1. The prices payable for the products that you order are as displayed on our website.
2.2. The prices displayed on the website are exclusive of delivery charges. Please refer to the details of delivery charges displayed on our website.
2.3. Unless otherwise specified, the prices displayed on our website are net prices inclusive of GST but excluding customs duties, tariffs, import tax, etc. You shall be solely responsible for any possible customs duties, tariffs, import tax, etc, payable upon the arrival of the product/s at the country to which you instruct us to ship your product/s to.
2.4. You may pay for any products ordered by using a credit card and/or such other method or modality of payment as may be agreed between the parties. All credit card purchases are subject to approval from your credit card company. Well Cell will not be held liable for any losses you may suffer as a result of unauthorised use of your credit card any other party.
3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT
3.1. 7-Day cooling off period
Any unused product either Fitness or wellness purchased from the website can be cancelled and refunded within 7 days from the date of purchase as per Singapore Consumer Protection Law.
3.2. Contract for Sale of Goods
If the products that you ordered from us are goods, you may cancel your contract with us for the goods that you have ordered, at any time up to the end of the seventh (7th) days from the date of delivery of the product/s to you.
3.3. Contract for Sale of Services
If the products that you ordered from us are related to services other than goods, you may cancel your contract with us for the services that you have ordered, at any time up to the end of the seventh (7th) days from the date of our email confirming our acceptance of your order.
3.4. To cancel your contract you must notify us in writing in accordance with clause 12.
3.5. If you have received the products or any materials from us relating to the products before you cancel your contract, then you must send the products or those materials back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the products for delivery, you must not unpack the products or any such related materials when they are received by you, and you must deliver the products or those related materials back to us at our contact address at your own cost and risk as soon as possible.
3.6. Once you have notified us that you are canceling your order or contract, any sum debited by us from your credit card will, subject to the deduction of an administration fee, be re-credited to your account as soon as possible, and in any event within thirty (30) days of your order PROVIDED THAT the products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.
4. ADDITIONAL CONSUMER RIGHTS IN RESPECT OF NON-CONFORMING GOODS
4.1. Where, at the time of delivery, the products do not conform to the “applicable contract” within the meaning of the CPFTA, you have the right to require us to repair or replace products; or to require us to reduce the amount to be paid for the purchase by you by an appropriate amount; or to require us to rescind the contract with regards to the goods in question.
4.2. If you require us to repair or replace the products, we shall repair, or, as the case may be, replace the products within a reasonable time and without causing significant inconvenience to you; and we shall bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage). If, however, the above-mentioned remedy is impossible, disproportionate in comparison to the other of those remedies, or disproportionate in comparison to an appropriate reduction in amount to be paid for the purchase under the circumstances stipulated in 4.5., we shall not be required to repair or, as the case may be, replace the goods.
4.3. If you require us to reduce the amount to be paid for the purchase of the products in question to you by an appropriate amount; or to rescind the contract with regards to those products, the condition is that you may neither require repair nor replacement of the products; or you have required us to repair or replace the products, but we are in breach of the requirement to do so within a reasonable time and without causing significant inconvenience to you. If you rescind the contract, any reimbursement to you may be reduced to take account of the use you have had of the products since they were delivered to you.
4.4. Where you require us to repair or replace the products, you must not reject the products and terminate the contract for breach of condition; or require the products to be repaired or replaced (as the case may be) until you have given us a reasonable time in which to repair or replace (as the case may be) the products.
4.5. Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to the nature of the products; and the purpose for which the products were acquired.
5. PRICE CHANGE
5.1 Well Cell reserve the right to change prices without prior notice
6. DELIVERY OF PRODUCT/S
6.1. We will deliver the products, if it is/they a/are good/s, ordered by you to the address you gave us for delivery at the time you made your order or at the time of payment. All products will be delivered to the delivery address provided by you during the order process. Time for delivery is an estimate only and it is not a condition of this agreement. Delayed delivery is not a basis for cancellation of the order or a request for compensation. Orders may be refused if we believe that there is any infringement to this Terms and Conditions or the delivery address is in question or in complete, and entirely at the discretion of Well Cell.
7.1. If the products we delivered are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing in accordance to clause 13, of the problem within ten (10) working days of the delivery of the product/s in question.
8.1 Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and addressed to Support Team of Well Cell at 60 Paya Lebar Road, #04-52, Paya Lebar Square,Singapore 409051
9. ACKNOWLEDGEMENT OF RECEIPT OF GOODS
9.1.Upon receiving the products from us, you shall examine the products and confirm that it is/they are of satisfactory quality, appearance and finish, and free from visible defects by signing and returning to us the products delivery notice with such statement printed thereon upon receipt or within seven (7) days from date of receipt. In the event the products delivery notice is not returned within seven (7) days from the date of receipt, it shall be deemed that there are no defects.
10. EVENTS BEYOND OUR CONTROL
10.1 We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
11.1If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
13.THIRD PARTY RIGHTS
13.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement.
14.1 The contract between us shall be governed by and interpreted in accordance with the laws of the Republic of Singapore and the courts of the Republic of Singapore shall have jurisdiction to resolve any disputes between us.